Return & Refund Policy

Effective Date: January 1, 2026

At YooBerry, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

1. Returns

We accept returns under the following conditions:

Items must be unused, unworn, and in their original packaging

Return requests must be submitted within 7 days of receiving the product

Proof of purchase (order number or receipt) is required

Due to hygiene and safety considerations, some toys or items may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items are not eligible for return:

Used or damaged products not caused by shipping issues

Items returned without original packaging

Clearance or final sale items (if applicable)

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to the original payment method

Refund processing time may vary depending on your payment provider

Please note that original shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or refund after verification.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

6. How to Request a Return

To request a return or refund, please contact us at:

Email: ivyjingjing1103@gmail.com

Please include your order number and a brief description of the issue.

7. Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.